By using this website you accept the terms of this privacy statement, the copyright statement and the terms and conditions on this website.

 

Our commitment to privacy

This privacy statement explains how we (Lancaster Print Services Ltd) collect information from you via the website or in any manner expressly described in the privacy statement and how this information is then used. When you provide us with your personal data in the manner described, you consent to the processing of all such personal data as set out in the privacy statement. Please read this privacy statement carefully and revisit this page from time to time to review any changes that we may have made. If you have any questions or comments about how we handle your personal information, please ring us on 01892 613 111 or email us. You may also use these contacts to tell us about any concerns you may have about our privacy statement.

Giving information for other people

When you give us information about another person, the other person must have agreed to let :

  • us process all their personal data; and
  • you receive any data protection notices for them.

When you send information for someone else, you are confirming that you have told them :

  • which data they must give;
  • which information is voluntary; and
  • how they can access and, if necessary, correct the data we hold about them.

The information we collect during the 'Request the brochure' process

When you request our brochure, you (or the person acting in your name) must tell us :

  • your company name;
  • your address;
  • email;

Sensitive personal data

Sensitive personal data includes details of your :

  • race or ethnic origin
  • political opinions
  • religious or other beliefs
  • trade-union membership
  • physical or mental health
  • sexual life; or
  • criminal record (including information about criminal proceedings and suspected criminal activities).

Our company has no intention to collect any of these data, however, due to highly risky character of Internet, we can not exclude the possibility of someone else trying to deceitfully obtain this data in an unlawful way, especially by simulating the appearance of our website or by employing other phishing techniques.

How we use the information we collect

We use the information you provide us with:

  • to answer your queries or complaints;
  • to deliver our services, for example on-line calculations, data collection;
  • to support you as a customer;
  • to carry out administration;
  • for general statistics and research;
  • for general marketing purposes;
  • as may be required by law or in connection with legal proceedings (including where we intend to take legal proceedings), or as may be necessary to establish, exercise or defend our legal rights.

Third parties

To achieve the purposes set out in this privacy statement we may need to give your information to our service affiliates, professional advisors and/or auditors.

We may also give your information to third parties who may take over part or all of the Lancaster Print Services Ltd. business in the future, but only for the purposes outlined in this privacy statement.

Keeping you informed

We, and/or or affiliated marketers, will use your information to send you regular updates about :

  • our services and products;
  • additions to the website; and
  • specific activities such as customer feedback surveys and competitions.

Unless you contact us and specifically request us not to do so.

Requests for information

If you are making an enquiry or request for information, we will use the information you provid us with to reply to your enquiry or request. We will not use this information for marketing purposes without your permission or unless you invite us to do so.

Protecting your personal information

We are taking appropriate technical measures to protect your personal information including making a regular backup of our system and data. We have security measures in place to make sure any personal information we collect is secure. Your account is password protected and all information including your password is on a secure server, which only a limited number of employees and sub-contractors can access. All parties with access to your information are subject to confidentiality obligations. If you think someone else knows your password, or is using it, tell us immediately and change your password using the "change my password" option under "your details" on your learner home page.

Even though we take appropriate technical steps to protect your security, you should remember that data transmission over the internet cannot always be guaranteed as 100% secure so you use the website at your own risk.

Please look at the terms and conditions on this website for our policy on purging emails and webspace. The terms and conditions tell you when we may close your account and delete all your records, files and information.

Keeping your data

We keep your data :

  • for as long as is necessary to fulfil the purposes we collected it for;
  • as required by law; or
  • to enforce or defend legal claims.

Cookies

Cookies are small text files which are sent to your browser by a web server and stored on your personal computer's hard disk. We use cookies on our site to :

  • cut down the number of times you have to type in data;
  • record the success of advertising, to target advertising and to track visitor usage; and
  • track responses to regular customer surveys and to make sure you don't see the same survey more than once.

The cookies used on the website do not collect your personal information.

You can disable cookies but if you do, you may not be able to use certain features on our site and you may need to enter your password more frequently. If you want to know how to remove cookies from your browser, go to the 'All About Cookies' website.

In general, we use third parties to conduct online surveys on our behalf. We do not issue the cookies used in these online surveys and these cookies may require your browser to connect to sites that are not run by us. You can find out more about the cookies used in online surveys conducted on our behalf by clicking through to the website of the third party that is conducting the online survey.

Our policy for children

Our website is not designed for or directed at children under the age of 13. We recommend that you put parental controls on your internet browser and supervise your children when they are online.

Your rights

You have the right to ask for a copy of all the information we hold about you (we will charge you a small fee for this) and to correct any inaccuracies. To obtain a copy of this information, please ring us on 01892 613 111 or email us. You can amend your details on the website at any time using "your details" on your customer home page.

Links

Our website may contain links to other websites. We are not responsible for the privacy policies of other sites and we advise you to read the privacy statement of every website that collects personal information from you.

Other information

You should note that if our business (or any part of it) is sold or transferred at any time, the information we hold may form part of the assets transferred although will still only be used in accordance with this privacy statement.

Last updated : May 2008